CAPTRION IT · SMART LOGIC SOLUTIONS
An application depends on much more than its code. We administer and help evolve the platforms connecting users, services and data. Our middleware professionals bring more than 10 years of experience to understanding your environment, investigating incidents and working through clear priorities.
Review my platformScope and deliverables agreed for each project.
01 / PLATFORMS
We start with your versions, dependencies and existing tools to define the components we will manage and how they work together.
Administration of domains, clusters, Managed Servers and Node Manager. We also review the request path through OHS, including proxies, routes, virtual hosts and certificates.
We support configuration, deployments and troubleshooting for the components within scope. Dependencies and errors are examined to understand where a process is breaking down.
Java application server administration and operational configuration reviews. We examine logs, resources and connections to inform support activities and necessary changes.
02 / SERVICES
We combine immediate needs with preventive actions prioritized according to their impact on your business.
We organize alert, log and metric reviews using the client’s available tools, including OEM. Incidents, changes and outstanding actions are recorded so follow-up can continue across interventions.
We investigate the JVM, heap, garbage collection, threads, JDBC pools, connections and timeouts. Findings are assessed against workload and database dependencies before changes are recommended.
We review TLS, certificates, access and configuration backups within the contracted scope. Patches and changes are planned with maintenance windows, validation steps and rollback procedures.
We standardize suitable tasks with WLST and Shell. Upgrades and migrations include compatibility assessment, testing outside production and knowledge transfer.
03 / SERVICE MODEL
Start with an assessment, address a defined project or arrange recurring operations. Responsibilities are made clear from the beginning.
We define the problem, the components involved and the expected outcome. Deliverables include prioritized findings, an intervention plan and evidence from the agreed validation activities.
We agree activities, contacts, communication channels and review frequency. The proposal defines coverage, priorities and response times according to requirements and availability.
Work may include an inventory, dependency map, change register, operational procedures and recommendations. We identify the documents appropriate to your service during scoping.
A VISIBLE PROCESS
Each phase has a purpose, an owner and evidence of completion.
Review architecture, versions, incidents and access constraints.
Deliverable: Inventory and priorities.
Agree scope, owners, work windows and acceptance criteria.
Deliverable: Intervention plan.
Apply authorized changes and review their behavior.
Deliverable: Evidence and change record.
Document operations and the next recommended improvements.
Deliverable: Procedures and roadmap.
BEFORE WE START
Yes. We can complement your administrators and developers for the agreed components. We define who authorizes changes, who handles each dependency and how progress is communicated.
The assessment starts with your current environment. We can work on the client’s infrastructure, licenses and tools. A migration is proposed only when it serves the objective and is included in the scope.
Coverage is agreed for each service. It may include business hours or on-call arrangements for critical events, depending on the contract and availability. Response times and service levels are explicitly defined.
We review the observed behavior, incident timing and available metrics. Logs, JVM behavior, connections and database activity help us develop hypotheses and validate adjustments with evidence.
LET’S BUILD THE NEXT STEP
Tell us which platforms you use, what is happening and what you want to improve. We will define the next technical step together.
